Skip to Content

Terms and Conditions

Last updated: 9 August 2026. These Terms and Conditions apply to Neos Trading FZE ("Neos Trading", "we", "our" or "us"), a company carrying on the business of an online and mobile marketplace for new, refurbished and pre-owned goods, together with the collection, refurbishment, resale and recycling of electrical and electronic equipment.

These Terms and Conditions (the "Terms") govern your use of our website, our mobile applications and the services we provide. Please read them carefully. They are governed by the laws of the United Arab Emirates, including Federal Decree-Law No. 15 of 2020 on Consumer Protection, Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means and Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

1. Acceptance

By accessing our website, downloading or using our applications, creating an account, or placing an order or a request for services, you confirm that you accept these Terms and agree to comply with them. If you do not accept them, you must not use the website, the applications or the services.

If you are entering into these Terms on behalf of a company or other organisation, you confirm that you have authority to bind it, and "you" means that organisation.

2. Definitions

  • Applications - our mobile applications (Sales, Management, Operations, Processing, Recycle and Ecommerce).
  • Services - the goods and services we supply, as described on the website, in the Applications, or in a quotation or service agreement.
  • Consumer - an individual acting wholly or mainly outside their trade, business, craft or profession.
  • Business customer - any customer that is not a Consumer.

3. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. Accounts are personal to the user they are issued to. You are responsible for keeping your credentials confidential, for all activity under your account, and for telling us promptly if you believe your account has been compromised. We may refuse to create, or may close, an account where the information given is inaccurate or where these Terms have been breached.

4. Licence to use the Applications

We grant you a limited, revocable, non-exclusive, non-transferable licence to install and use the Applications on devices you control, solely for your own internal business or personal use in connection with the Services. You must not sublicense, rent, sell or otherwise make the Applications available to third parties. Your use of the Applications is also subject to the terms of the app store you obtained them from.

5. Acceptable use

You must not:

  • Use the website, Applications or Services for any unlawful purpose, or in breach of any applicable law or regulation;
  • Attempt to gain unauthorised access to any part of our systems, or to any account other than your own;
  • Introduce malware, or interfere with or disrupt the integrity or performance of the website, the Applications or the underlying infrastructure;
  • Scrape, harvest or systematically extract data, or use automated means to access the Services other than through an interface we have expressly provided;
  • Misrepresent your identity or your authority to act;
  • Upload content that is unlawful, defamatory, infringing or offensive.

6. Products, descriptions and prices

We take care to describe goods accurately, including where an item is pre-owned, refurbished or graded. Photographs are illustrative and small variations in appearance are normal for pre-owned goods. Prices are shown in UAE Dirhams (AED) and, unless stated otherwise, are inclusive of value added tax at the applicable rate and exclusive of delivery charges, which are shown before you confirm your order.

Where an obvious pricing or description error occurs, we are not obliged to supply at the incorrect price; we will contact you and give you the choice of confirming at the correct price or cancelling with a full refund.

7. Orders and contract formation

Your order is an offer to buy. A contract is formed only when we send you confirmation that the order has been accepted and dispatched. We may decline an order where the goods are unavailable, where we cannot obtain authorisation for payment, where we suspect fraud, or where there has been a pricing or description error. Order confirmations and electronic records constitute valid evidence under Federal Decree-Law No. 46 of 2021.

8. Payment

We accept the payment methods shown at checkout. Payments are processed by third-party payment providers; we do not store full card details. Title to goods passes on full payment and risk passes on delivery.

9. Delivery

Delivery timescales shown are estimates. We will tell you the expected delivery window before you confirm your order and will keep you informed of material delays. If you are not available to receive a delivery, our carrier will leave instructions for redelivery or collection. Please check goods on receipt and tell us about any visible damage as soon as reasonably possible.

10. Returns, exchanges and faulty goods

Your statutory rights. Under Federal Decree-Law No. 15 of 2020 on Consumer Protection and its implementing regulations, if goods are defective, do not match their description, or are not fit for their intended purpose, you are entitled to have them replaced, repaired or refunded, and to be reimbursed for any resulting loss, at no cost to you. Nothing in these Terms limits those rights.

Our returns policy. In addition, you may return most unused goods in their original condition and packaging within 14 days of delivery for a refund or exchange. Return shipping is at your cost unless the goods are faulty or were sent in error, in which case we pay it. Refunds are made to the original payment method within 14 days of our receiving the returned goods or evidence that you have sent them.

For hygiene reasons we cannot accept returns of earrings or other pierced jewellery, or of items sealed for health protection where the seal has been broken, unless the item is faulty. Personalised or made-to-order items cannot be returned unless faulty.

Refurbished and pre-owned goods are sold with the warranty period stated on the product page. Warranty does not cover accidental damage, misuse, unauthorised repair, or normal wear such as battery capacity loss beyond the stated threshold.

11. Services: collection, processing and destruction

Where we provide collection, refurbishment, data erasure, recycling or destruction services, the scope, price and timetable are set out in our quotation or service agreement, which forms part of the contract between us.

  • Your warranties. You warrant that you own the items handed to us or are authorised to dispose of them, that they are not subject to any lien or third-party right, and that you have declared any hazardous, restricted or prohibited material.
  • Data on devices. Unless we have expressly agreed to perform data erasure or destruction as part of the service, you remain responsible for removing personal and confidential data before handing over any device or medium. Where we do perform erasure or destruction, we do so to the standard stated in the service agreement and issue the corresponding certificate.
  • Items not accepted. We may refuse, return or charge for the separate handling of material that falls outside the agreed scope, including undeclared hazardous waste.
  • Transfer of title. Title in items handed over for recycling or destruction passes to us on collection unless the service agreement says otherwise. Items are not recoverable once processing has begun.

12. Environmental and regulatory compliance

We hold the permits and approvals required for our activities and handle material in accordance with the applicable UAE federal and local environmental legislation and the conditions of those permits. Certificates we issue reflect the treatment actually carried out.

14. Intellectual property

The website, the applications, and all software, text, graphics, logos, layouts and other material on them are owned by us or our licensors and are protected by intellectual property law. We grant you no rights in them other than the limited right to use them as set out in these Terms. You must not copy, modify, reverse engineer, decompile, republish, sell or create derivative works from any part of them except to the extent the law expressly allows.

15. Content you provide

You remain the owner of data, photographs and other content you upload. You grant us a non-exclusive licence to host, store, reproduce and process that content to the extent necessary to provide the services, to keep records required by law and to defend legal claims. You are responsible for ensuring you have the right to provide the content and that it does not infringe the rights of others or break the law.

16. Third-party services

The website and applications may link to or interoperate with third-party services, including app stores, payment providers, mapping and delivery services. We are not responsible for those services, and your use of them is governed by their own terms and privacy policies.

17. Availability and disclaimers

We aim to keep the website and applications available and accurate, but we provide them on an "as is" and "as available" basis. We do not warrant that they will be uninterrupted, error-free or free of harmful components, and we may suspend access for maintenance, security or operational reasons. Information published on the website is general information and does not constitute professional advice.

18. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited - including, where you deal with us as a consumer, your mandatory rights under consumer protection law.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings, loss of goodwill or loss of data arising from your use of the website, the applications or the services; and our total liability arising out of or in connection with the services in any twelve-month period is limited to the total amount paid or payable by you to us for the services in that period.

19. Indemnity

If you use the services as a business, you agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the services, or your failure to hold the rights or permissions necessary for material you provide to us.

20. Suspension and termination

You may close your account at any time. We may suspend or terminate your access if you breach these Terms, if we are required to do so by law, or if we reasonably suspect fraud, security risk or misuse. Termination does not affect rights and obligations that have already accrued, and clauses which by their nature should survive termination will do so.

21. Confidentiality

Each party will keep confidential the other party's non-public information disclosed in connection with the services, use it only for the purposes of the engagement, and protect it with no less care than it applies to its own confidential information. This does not apply to information which is or becomes public through no breach, was lawfully known before disclosure, or must be disclosed by law.

22. Force majeure

Neither party is liable for failure or delay in performing its obligations caused by events beyond its reasonable control, including natural events, fire, flood, epidemic, war, civil unrest, industrial action, failure of telecommunications or utilities, government action and restrictions on transport. The affected party will notify the other and use reasonable efforts to resume performance.

23. Changes to these Terms

We may amend these Terms from time to time. The version published on this page is the current one and the date at the top shows when it was last changed. Changes take effect when published, except that changes affecting an order or contract already placed will not apply to that order or contract without your agreement. Continuing to use the website, applications or services after a change means you accept the amended Terms.

24. Severability and entire agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in force. These Terms, together with our Privacy Policy and any signed service agreement or quotation, form the entire agreement between us in relation to their subject matter. Where a signed service agreement conflicts with these Terms, the signed agreement prevails.

13. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the federal laws of the United Arab Emirates and the laws of the Emirate in which our free zone licence is issued. The courts of the Emirate in which our free zone licence is issued have exclusive jurisdiction, except that, where you are a Consumer, this does not deprive you of the protection of any mandatory provision of UAE consumer protection law or of your right to bring a complaint before the competent consumer protection authority.

Before starting proceedings, we ask that you contact us so that we can try to resolve the matter. Consumer complaints may also be raised with the Ministry of Economy and Tourism consumer protection service or with the consumer protection department of the relevant Emirate.

25. Contact

Neos Trading FZE
United Arab Emirates
Email: info@neostrading.com
Website: https://neos.thereusesystem.eu